FAQ
These are the most frequently asked questions that we get on our site. If you have any other questions about our coffees, our business/website, or just general coffee questions please do not hesitate to contact us.
ROASTING, SHIPPING, & PAYMENT
WHAT IS YOUR ROAST SCHEDULE?
Our roasting days are Mondays and Tuesdays unless otherwise noted.
CAN I ORDER BEANS ONLINE AND PICK UP AT THE ROASTERY IN SOUTH NORWALK, CT?
Not at this time but we will be offering this as an option in the future.
WHEN WILL MY COFFEE BE SHIPPED/DELIVERED?
Orders placed by Monday at 11:59pm will be roasted on Tuesdays and shipped/delivered on Wednesdays.
DO YOU SELL GREEN BEANS?
Not at this time.
DO YOU SELL IN LARGER QUANTITIES THAN 12 OUNCE BAGS?
Yes, we do.
If you sign up for our Office Coffee Subscription you can get up to (3) 5 lb. bags a week delivered straight to your door. Contact us if you need more than 15 lbs. per week
WHAT IS YOUR RETURN/CANCELLATION POLICY?
If you are not satisfied with your beans for any reason, please email us and we will send you out a new bag asap!
MERCHANDISE
For merchandise items such as, but not limited to, mugs, and brewing accessories we will accept returns in unused/unopened condition within 14 days of delivery. You are responsible for return shipping fees.
APPAREL
Printed On-Demand:
Please check the size guides to ensure you have the correct fit. We will not accept exchanges or give refunds for these products over sizing issues. For all other problems, please contact us and we will review and issue a refund on a case by case basis.
In Stock Apparel:
If your item doesn’t fit we will gladly exchange it for another size. We do not do refunds on apparel. All products must be in the condition you received it. We will not do exchanges for products that have been used, worn, washed or otherwise damaged.
Customers must pay for return shipping unless the circumstance calls for it. In that case, we would then take care of all reshipping costs.
SUBSCRIPTIONS
You can cancel your subscriptions at any time from your account page.
DO YOU SHIP INTERNATIONALLY?
Yes, we love our international customers! If you are outside of the US then please email us for shipping rates.
HOW LONG WILL MY COFFEE STAY FRESH?
Our beans are shipped in heat-sealed bags to maximize freshness. Once opened, the beans will be fresh for several weeks if stored properly. Please remember to grind right before brewing.
IS YOUR COFFEE FAIR TRADE AND/OR ORGANIC?
All of our coffee is purchased well above the fair trade pricing (which is a very low price). Fairtrade does not guarantee producer sustainability, farmer sustainability, or quality coffee. While some of our coffees are organic, we do not specifically seek out organic coffees, as we primarily focus on taste, quality, & clarity.
HOW SHOULD I STORE MY COFFEE?
You can lengthen the freshness by storing in a cool, dark place and not in the freezer or refrigerator since coffee will absorb flavors around it. Oxygen and light are enemies to coffee beans. We recommend an airtight canister with a valve to let the bad gases out.
I LOVED YOUR _____COFFEE. BUT NOW IT’S GONE. WHAT HAPPENED TO IT?
Coffee is grown and harvested in seasons. Because of this, some coffees may go out of stock temporarily or permanently depending on factors such as weather and stability of the region.
WILL IT BE BACK?
Maybe, maybe not. It depends on a lot of factors. If you loved a coffee but do not see it in stock then please email us and we will do out best to get it back.
CAN YOU PRE-GRIND MY COFFEE?
Although we recommend that you grind your coffee right before brewing to ensure the freshest cup possible, if you make a note in your order that you want your beans ground we will gladly do it for you!