These are the most frequently asked questions that we get on our site. If you have any other questions about our coffees, our business/website, or just general coffee questions please do not hesitate to contact us.
ROASTING, SHIPPING, & PAYMENT
WHAT IS YOUR ROAST SCHEDULE?
We roast on Wednesdays for subscription orders.
For individual bags, we roast as needed.
CAN I ORDER BEANS ONLINE AND PICKUP AT THE ROASTERY IN SOUTH NORWALK, CT?
Not at this time but we will be offering this as an option in the future.
WHEN WILL MY COFFEE BE SHIPPED?
For subscription orders received by Monday at 11:59pm:
Your beans will be roasted that Wednesday and shipped within 48 hours of roasting.
For subscription orders received after Monday at 11:59pm:
Your beans will be roasted the next Wednesday and shipped within 48 hours of roasting.
For single orders:
Your beans will be roasted and shipped out within 24 hours of ordering.
DO YOU SELL GREEN BEANS?
Yes! From time to time we offer green beans for home roasting for sale on our website.
DO YOU SELL IN LARGER QUANTITIES THAN 12 OUNCE BAGS?
Yes, we do. Please email us for more information regarding wholesale pricing.
WHAT IS YOUR RETURN/CANCELLATION POLICY?
If you are not satisfied with your beans for any reason, please email us and we will send you out a new bag asap!
For merchandise items such as, but not limited to, mugs, shirts, and brewing accessories we will accept returns in unused/unopened condition within 14 days of delivery. You are responsible for return shipping fees.
You can cancel your subscriptions at any time from your account page.
DO YOU SHIP INTERNATIONALLY?
Yes, we love our international customers! If you are outside of the US then please email us for shipping rates.
HOW LONG WILL MY COFFEE STAY FRESH?
Our beans are shipped in heat-sealed bags to maximize freshness. Once opened, the beans will be fresh for several weeks if stored properly. Please remember to grind right before brewing.
IS YOUR COFFEE FAIR TRADE AND/OR ORGANIC?
All of our coffee is purchased well above the fair trade pricing (which is a very low price). Fairtrade does not guarantee producer sustainability, farmer sustainability, or quality coffee. While some of our coffees are organic, we do not specifically seek out organic coffees, as we primarily focus on taste, quality, & clarity.
HOW SHOULD I STORE MY COFFEE?
You can lengthen the freshness by storing in a cool, dark place and not in the freezer or refrigerator since coffee will absorb flavors around it. Oxygen and light are enemies to coffee beans. We recommend an airtight canister with a valve to let the bad gases out.
I LOVED YOUR _____COFFEE. BUT NOW IT'S GONE. WHAT HAPPENED TO IT?
Coffee is grown and harvested in seasons. Because of this, some coffees may go out of stock temporarily or permanently depending on factors such as weather and stability of the region.
WILL IT BE BACK?
Maybe, maybe not. It depends on a lot of factors. If you loved a coffee but do not see it in stock then please email us and we will do out best to get it back.
CAN YOU PRE-GRIND MY COFFEE?
No. We recommend that you grind your coffee right before brewing it to ensure the freshest cup possible. However, we will soon be offering single-serve pour over pouches that will contain our most popular coffees.